Refund policy
Mix Of Health is not responsible if you receive damaged product/stolen or lost purchase due to Post Office, UPS, Fed Ex negligence. You MUST contact us by email within 10 days of placing your order.
No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided on an order entered at the purchaser’s error.
***Mix Of Health stands behind the products we sell. If there are any discrepancies with your order please contact us via email at customerservice@mixofhealth.com
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at customerservice@mixofhealth.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at customerservice@mixofhealth.com
Damages and issues
Damaged items such as Gels, can be refunded for full amount, pending a detailed email and pictures from the customer. We do not replace damaged Sea Moss Gel, customer may order a replacement Gel. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as Sea Moss, Hair products and Teas).
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.